Returns & Shipping

At Hidetruth, we are committed to ensuring your satisfaction with every purchase. Please read our return and shipping policies carefully to understand the terms and conditions that apply to your orders.

Return Policy

Eligibility for Returns:

  • Items must be returned within 7 days of receiving the order.
  • The product must be unused, unwashed, and free from any odor.
  • All original tags and packaging must be intact.

Return Process:

  • Customers are responsible for the shipping costs of returning items.
  • Once the returned item is received, it undergoes a quality check.
  • If the item passes the quality check, a store credit will be issued.

Non-Returnable Items:

  • Sale items or products bought during promotional offers are not eligible for return.
  • Items that do not pass the quality check will be returned to the customer.

Faulty or Incorrect Items:

  • For faulty or incorrect items, contact our support team within 24 hours of receiving the order via WhatsApp at 8369950066.
  • If verified, a replacement or store credit will be provided.

Shipping Policy

Shipping Rates and Delivery Estimates:

  • Shipping charges will be calculated and displayed at checkout.
  • Standard delivery times within India are 5–7 business days.
  • Delivery times may vary based on location and order volume.

Order Processing:

  • Orders are processed within 5–7 business days, excluding weekends and public holidays.
  • Customers will receive a shipping confirmation email with a tracking number once their order is dispatched.

Shipping Methods:

  • We partner with reliable courier services to ensure timely delivery.
  • In the case of delivery delays, customers will be informed via email or phone.

Lost or Damaged Goods:

  • If your order is lost or arrives damaged, contact our support team immediately via WhatsApp at 8369950066.
  • Claims for lost items must be made as soon as the tracking shows “delivered.”

Return Shipping Address:

Customers should mail their return items to:

Hidetruth, C-56 Sec-3 Devendra Nagar, Raipur (C.G)

Shipping costs for returns are non-refundable unless the item is faulty or incorrect.

Request a Return or Exchange:

If you would like to request a return or exchange, please visit our Return & Exchange Request Page to submit your request.