Refund & Cancellation

At Hidetruth, we strive to provide you with high-quality products and a seamless shopping experience. However, we understand that sometimes things may not go as expected. Below are our policies regarding refunds and cancellations.

1. Refund Policy

1.1 Refund Eligibility:

  • Refunds are provided in the form of store credit only.
  • To be eligible for a refund, the item must be returned within 7 days of receipt.
  • The product must be unused, unwashed, and in the same condition as you received it, including the original packaging.
  • A receipt or proof of purchase is required to process the refund.

1.2 Non-Refundable Items:

  • Sale items or products purchased during promotional events are not eligible for refunds.
  • Shipping costs are non-refundable unless the product is faulty or incorrect.

1.3 Faulty or Incorrect Items:

  • If you receive a faulty or incorrect item, please contact our support team within 24 hours of receiving the order via WhatsApp at 8369950066.
  • We will provide a refund or exchange based on the inspection of the returned item.

1.4 Refund Process:

  • Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund.
  • If approved, store credit will be issued within 5 business days.

1.5 Late or Missing Refunds:

  • If you have not received your refund after notification, please check your bank account or contact your credit/debit card company and bank as there may be processing delays.
  • For further assistance, contact us at support@hidetruth.com or 8369950066 on WhatsApp.

2. Cancellation Policy

2.1 Order Cancellation:

  • You can cancel your order before it has been shipped by contacting us through the ‘Contact Us’ link on our website.
  • If the order is eligible for cancellation, you can opt for store credit or exchange for another product.

2.2 Post-Shipping Cancellations:

  • Once the order has been shipped, cancellations are not allowed.

2.3 Sale Items:

  • Orders for products purchased during sales or promotional events cannot be canceled once placed.

2.4 Right to Cancel:

  • Hidetruth reserves the right to cancel or refuse any order for reasons including, but not limited to, product unavailability, incorrect billing information, or suspected fraudulent activity.
  • In such cases, we will offer an alternative product or a refund.

3. Contact Us

For any questions or assistance with your refund or cancellation, please contact us:

Email: support@hidetruth.com
Phone: 8369950066 (WhatsApp Support)